Returns & Exchanges

At Serenity Knives Houston, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the items remain in their original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags and protective liners are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, we will process your refund or exchange within 5-7 business days to your original payment method.